Delivery & files

Your download links appear on the confirmation page straight away, and the same links are emailed to the address you gave at checkout. You do not need an account: guest orders get exactly the same files, the same licence and the same links. Download them while you are there if you can — an emailed link opens on its own for 24 hours, and your links, and how long they last below explains what happens after that.

If the email hasn't arrived within a few minutes, check the spam folder first — receipts with links in them are the sort of thing filters dislike. If it genuinely isn't there, put your order number into order help and we will resend it.

A bundle, not a file. The same artwork is supplied cropped to several aspect ratios, because a frame is a shape before it is a size: an A2 frame and a 16×20 frame are genuinely different proportions, and a print cut for one will not sit properly in the other.

Files are prepared at full print resolution for every size each ratio lists — 300 DPI and above at the everyday sizes, 180–280 at the very largest posters, which large-format printing is built for — in sRGB, ready to print without any further work. Every listing states exactly which ratios, formats and pixel dimensions are in that particular download — read it before you buy rather than assuming the set below.

2:3The classic poster shape

Fits 4×6, 8×12, 12×18, 16×24, 20×30, 24×36 in

3:4A little squarer

Fits 6×8, 9×12, 12×16, 15×20, 18×24 in

4:5The gallery-wall favourite

Fits 4×5, 8×10, 12×15, 16×20, 20×25, 24×30 in

11:14The portrait classic

Fits 5.5×7, 11×14, 16.5×21, 22×28 in

ISO / AThe European standard

Fits A5, A4, A3, A2, A1

Formats are JPG, PNG or PDF depending on the artwork — a flat photographic piece is happiest as a JPG, a line drawing with a transparent background needs a PNG, and anything set at a fixed paper size travels best as a PDF. Again: the listing tells you which, before you spend anything.

Perfectly reasonable for anything up to A3, and instant. Three things make the difference between a good home print and a disappointing one:

1. Print the file whose ratio matches your paper. Send the ISO file to A4 paper, not the 2:3 one.
2. In the print dialogue choose Actual sizeor 100%, never “fit to page” or “scale to fit”. Those quietly shrink the image and add a white margin you did not ask for.
3. Use proper paper. Matte photo or fine-art stock at 200gsm or heavier changes the result more than the printer does; ordinary copier paper makes everything look like a memo.

For anything larger than A3, or for a print you want to keep, a lab is worth it and cheaper than you expect. Any local print shop or online service takes these files — upload the ratio that matches the size you are ordering.

Two settings matter. Choose an option like fit the whole image rather than fill or crop, so nothing is trimmed off the edges. And if the lab offers automatic colour correction, turning it off usually gets you closer to the file as it was made — although plenty of labs correct well, so it is worth one test print either way.

Ask for matte or giclée on 200–300gsm; it suits almost everything in the shop better than gloss does.

Because a screen is lit from behind and a sheet of paper is not. Every printed version of anything is a little darker and a little less vivid than it looked on a glowing display, and no file can change that — it is physics, not a fault.

Paper, ink, lab and screen calibration all shift things further. If a specific colour is critical, order the smallest size as a test before committing to the big one. If a print looks genuinely wrong rather than simply calmer — the wrong artwork, a visible defect, an obviously low resolution — that is a fault and the refund policy covers it.

A link we email you opens without any sign-in for 24 hours from the moment you pay. That is short on purpose. An email can be forwarded, quoted back in a reply, or left in a mailbox somebody else later reads — and a link that goes on serving full-resolution artwork to anyone who has ever been sent it is not something we can leave open indefinitely.

What you bought does not expire with it, and this is the part worth reading twice: the purchase is permanent. After 24 hours the same link still opens the same files for you — it simply asks you to sign in first. Every print you own is under your downloads, in every ratio we cut it to, for as long as you want it.

If you checked out as a guest, create an account with the same email address you bought with and confirm it — the confirmation is what proves the address is yours, so the orders attach only once you have clicked it. If you would rather not have an account at all, that is fine too: order help re-issues links to the address that placed the order, and a person answers it.

Separately from all of that, each item can be downloaded a limited number of times — 25 unless the listing says otherwise. That is a brake on a leaked link rather than a limit on you: reach it honestly and we will re-issue on request. Do keep your own copy somewhere safe all the same. We are a shop, not a backup service.

Print them as often as you like for your own walls. Everything beyond that — hanging one in a business, using one in client work, selling printed copies — depends on the licence the print was sold with, and the licence page sets out all three tiers in plain English.

Not yet. We sell files, and we would rather do that properly than add a postage operation we cannot stand behind. If printed products ever arrive, this page grows a section with real delivery times and real postage costs for wherever you are — and until it does, there is nothing here to pay for and nothing on its way to you in the post.