Files, printing and the licence

Files, not paper. Every wallnine print is a bundle of print-ready image files you download as soon as the order goes through — the moment the payment clears, or straight away where there is nothing to pay — then print yourself or hand to a print shop. Nothing is posted, nothing is manufactured, and there is no waiting.

A print is sold as the same artwork cropped to several standard ratios, so you print the one that matches the frame you already own. Most cover 2:3, 3:4, 4:5, 11:14 and the ISO A-series. 2:3 prints as 4x6, 12x18 and 24x36 inches; 3:4 as 6x8, 12x16 and 18x24; 4:5 as 8x10, 16x20 and 24x30; 11:14 as 11x14 and 22x28; the ISO crop prints as A5 through to A1. The exact ratios a particular print includes are listed on its product page.

Every artwork in the set, as its own print-ready file, in each ratio that print offers — so a set of nine offered in five crops is forty-five separate files. Nothing is combined into a sheet and nothing has to be cut up: each file is one artwork at one ratio, ready to send to a printer on its own. The download list, the receipt and your account library all group the files by artwork rather than piling them up by ratio, so finding the third print of nine is a matter of looking rather than of counting. Where a print offers it, the same files also come as a single .zip beside the individual links, and downloading that counts as one complete copy of the bundle towards the download allowance.

JPG as standard, because it opens on anything and every print shop accepts it. Some designs also include a PNG or a print-ready PDF where the artwork calls for one. Each file is listed by ratio and format on the product page, under the artwork.

Full print resolution at every size we list. Everyday sizes print at or above 300 DPI, the standard commercial printing is built around; the very largest posters — a 24x36, an A1 — print at around 180 to 280 DPI, which is deliberately above the 150 large-format printing is built around, because a big print hangs further from the eye. Every file is listed on the product page with the crop it serves and its format, and the Print sizes section maps each crop to the frame sizes it fits — so you can check the size you want is covered before you buy rather than after.

No. wallnine sells the artwork, not the object. There is no parcel, no delivery address to fill in and no postage to pay. If that changes, the shop will say so on the product page rather than in the small print.

There isn't one. A few designs cost nothing, because a print you can actually print is a better argument than anything written on a product page. A basket of nothing but free prints skips payment altogether: no payment page, no card, no total to check. It is not a discount, a sample or an offer that runs out: the price is not a promotion, and nothing is charged to you afterwards. If your basket also holds something priced, the order is an ordinary paid one and the free print simply adds nothing to the total. A discount code does nothing on a free order, and the checkout says so rather than quietly using it up.

Yes, and it is the only thing asked for. The files arrive as a download link and the link has to go somewhere. There is no account to make, no card and no address, and the name field is optional. That address is used for the order mail and nothing else: your receipt with the links, a follow-up if you bought as a guest, explaining how to keep the files reachable after the link's first 24 hours, and later an invitation to review the print once you have had time to hang it. There is no mailing list here to be added to. You are also asked for the same consent a paying customer gives, worded for an order with no payment in it: that the files are supplied as soon as you place the order, and that the 14-day right to cancel goes with them. That is the step which makes an instant download lawful, and it is not skipped for a free one.

Yes — the same machinery end to end. The same print-ready files at the same print resolution, in the ratios its product page lists, delivered by the same link, the same email and the same account library, with the same download allowance. Nothing is watermarked and nothing is scaled down. A free print is not a taster of a paid one either: it is its own artwork, complete. The link behaves identically too — it opens on its own for 24 hours, and after that it asks you to prove the order is yours before it opens again.

The one named on its product page, and it is a real licence rather than a trial. The standard is personal: print it as often as you like for your own walls or to give as a gift, but do not resell it, pass the file on, or build it into something you sell. Free is a price, not a lesser set of terms: it is the same licence a paying customer gets, recorded on your receipt and shown beside the files in your account.

Three ways, in rising order of cost and quality. Print at home on an inkjet with decent matte photo paper, up to whatever size your printer takes. Take the file to a local print or copy shop. Or upload it to an online printing service and have the finished print delivered. All three need the same thing from you: the file whose ratio matches the size you are asking for.

Matte or a heavy uncoated stock for flat colour and line work; lustre or satin for anything photographic. Avoid gloss behind glass, where the two surfaces reflect against each other. Anything from around 200gsm upwards feels like a print rather than a page.

A screen emits light and paper reflects it, so a print always reads slightly quieter than the same file on a monitor. That is normal and it is not a fault in the file. If colour is critical, ask your printer for a small test print before committing to a large one.

Print the closest ratio at the size you need and trim, or ask the printer to add a border — both look deliberate. Do not stretch a file to fit: scaling a 4:5 crop into a 2:3 frame distorts the artwork, and each crop here is composed for its own ratio. If none of the ratios suit your frame, email support@wallnine.co before you buy and we will tell you honestly whether it will work.

The standard licence is personal: print the artwork as often as you like for your own walls, or to give as a gift. It does not allow you to resell the file or the prints, pass the file on to someone else, or build it into something you sell. Every product page states which licence applies before you buy.

It covers using the artwork in work you are paid for or a space you trade from — an interior design project, a café wall, a holiday let. It still does not cover selling the artwork itself, as a print or as a file.

Extended is the only licence that permits printing the artwork for resale, and it is deliberately limited: physical prints only, in a capped run, with the file itself never passed on. The cap is a fixed term of the licence rather than something that changes design by design, so it is written out in full — with everything else the tier does and does not cover — on the licence page.

Not under the personal or commercial licence, and under the extended licence only as a printed picture — never on merchandise whose value is the artwork. If you want a design for something specific, email support@wallnine.co and ask. We do answer.

Prices here are shown and charged in USD. Sales tax is already inside the price you see, so the figure on the product page is the figure you pay. Payment is taken by Polar, who act as the merchant of record — they calculate the tax, remit it, and send the receipt.

No — check out as a guest and your links are emailed to you, with exactly the same files and the same licence. What an account adds is reach: an emailed link opens on its own for 24 hours, whereas signing in re-opens everything you own whenever you want it. It is free and it takes a minute, and you can make one afterwards — register with the same address you bought with, confirm it from the email we send, and every past order attaches itself. We ask for that confirmation because anyone can type an address they do not own, and your purchases are not something we hand over on an unproven claim.

On the confirmation page straight after you order, and in the email that arrives once the order settles — the moment the payment clears, or straight away on a free one. Download from the confirmation page if you can — it is the fastest and it never depends on an inbox. If the email has not appeared within a few minutes, check the spam folder first, then email support@wallnine.co with the order reference from your receipt and we will re-issue it without you paying again. If the email is more than 24 hours old, the link asks to be opened by its owner rather than failing. If you have an account, sign in with the address the order was placed under and every file is there. If you bought as a guest, register with that same address and confirm it from the email we send — your orders attach themselves to the new account, and the files open again.

The link in the email opens on its own for 24 hours. What you bought does not expire with it — the artwork is permanently yours, and after 24 hours the same link still opens the same files for you; it simply asks you to prove the order is yours first. With an account, that is signing in with the address the order was placed under. As a guest, it is registering with that address and confirming it from the email we send, which attaches every past order to the new account for good — we ask for the confirmation because anyone can type an address they do not own. That is the whole of the limit, and the reason for it is the forwarding rather than you: an emailed link is a permanent, unauthenticated address for a full-resolution file, and one pasted into a group chat would keep serving that file to strangers for ever. A minute spent on an account closes that off. If you would rather not make one, email support@wallnine.co with your order number and we will re-open the link instead. Separately, each item carries an allowance of several complete copies of everything in it, however many files that is — a brake on a leaked link rather than a limit on you. Reach it honestly and we will simply raise it.

wallnine makes the artwork and answers the support email. Payment is handled by Polar as merchant of record: they take the payment, work out any tax owed where you are, remit it, and issue the receipt. Card details never touch this site.

Almost always the preview, not the file. A print-resolution file is far larger than any screen, so image viewers open it at 100% — which is the equivalent of standing two inches from a poster. Zoom to fit before judging it. If a file genuinely will not open, tell us and we will replace it.

Digital files cannot be returned, so the usual change-of-mind window stops applying once a download has started — you agree to that at checkout, which is what makes instant delivery possible. That is not the end of it: if a file is faulty, will not open, or is not what the product page described, email support@wallnine.co and we will fix it or refund it.

Email support@wallnine.co and say so. Nothing has been manufactured and nothing has shipped, so there is room to be reasonable — usually we will simply swap it for the one you meant.