Terms of sale

wallnine publishes and licenses the artwork. Payment is taken by Polar, which acts as the merchant of record for the sale: they are the name on your card statement, they issue your invoice, and they account for sales tax and VAT where it is due. Their terms cover the payment itself; these terms and the licence cover the artwork and the files.

You can buy as a guest or with an account. When you check out you are making an offer to buy; the contract is formed when payment is confirmed and we make your files available. We may decline or cancel an order — a pricing error, a file that turns out to be wrongly listed, a payment we cannot verify — and if you have already paid we refund you in full.

You must be old enough to enter a contract where you live, and the details you give us — your email address above all — must be yours and correct. A download link sent to a mistyped address goes to a stranger, and we cannot get it back; the 24 hours limit described under download links and limits below is part of how we stop that from being permanent.

Prices are shown in the currency of the market you are browsing, which you can change at the bottom of any page. Digital goods are taxed where the buyer is, not where the seller is, so the tax treatment follows the billing country you give at checkout. Where tax is included in the price we say so; where it is added, it is shown before you pay, never after.

Payment is taken securely at checkout. Discount codes carry their own conditions and can be withdrawn at any time. Nothing is charged to you on a recurring basis — every purchase is a one-off.

You receive digital files: high-resolution artwork prepared for printing, in the formats, ratios and pixel dimensions the listing states. Nothing is posted to you. There is no physical object in this transaction at all, which is why we do not ask for a delivery address.

Delivery is instant. The download links appear on the confirmation page and are emailed to the address you gave — see delivery & files for exactly what lands and how to print it.

You are buying a licence to use the artwork, not the copyright in it. Copyright stays with the artist or with us. What each licence tier permits and forbids is set out in full on the licence page, and the tier you bought is recorded on your order.

Three rules are worth repeating here because they apply to every purchase, on every tier: you may not sell, share or give away the digital file; you may not pass your licence to anyone else; and you may not use the artwork to train a machine-learning model. Breaking any of them ends the licence.

This is the most important clause on the page, so it is written out rather than summarised.

Buying at a distance normally gives a consumer 14 days to change their mind and get a full refund. For digital content that is downloaded rather than posted, that right ends once supply has begun — but only if, before it began, you did two things: gave your express consent to us starting straight away, and acknowledged that doing so would lose you the right to cancel. That is regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK, and Article 16(1)(m) of the Consumer Rights Directive 2011/83/EU in the EU, which additionally requires us to confirm your consent back to you in writing.

So the checkout asks you outright. Directly above the pay button, on its own, empty when the page loads, is a tick box you have to tick yourself:

I have checked that this is the right print and licence for me. Supply my files as soon as I have paid; I understand that I then lose my 14-day right to cancel, and that once a file has been downloaded there is no refund for a change of mind.

Where a print costs nothing — we give some away — there is no payment for supply to begin at, so the wording names the moment that does happen:

I have checked that this is the right print for me. Send my files as soon as I place this order; I understand that I then lose my 14-day right to cancel, and that once a file has been downloaded it cannot be returned.

Nothing is pre-ticked, and this is never bundled into “I accept the terms”. A tick you did not knowingly give is not consent, and consent buried inside a terms acceptance is not express. We record the wording you were shown and the moment you ticked it, and we repeat both back to you in your order confirmation email — that email is your durable copy and it is deliberately not just a link to a web page.

If you would rather keep the 14-day right, don't tick it: the order cannot complete without it, because a download cannot be un-supplied. Email us instead and we will set the purchase up with the files held back until the 14 days have run.

And the other direction, plainly: if we ever fail to obtain that consent, or release your files before you gave it, then you keep the full 14-day right to cancel and to a refund — downloaded files and all — and we will honour it without argument.

Once you have consented as above and your files are available, change-of-mind refunds are not something we can offer: there is nothing to return and nothing we can take back. What we do refund — faulty files, a file that is not what the listing described, a duplicate purchase, an order where nothing was ever downloaded — is set out in full in the refund policy, which forms part of these terms.

Each item you buy gets its own download link, tied to your email address and to that order. A link we email you opens with no sign-in for 24 hours from the moment your payment clears. After that the same link still works, but only for a session we can tie to the purchase: the account that placed the order, or an account whose confirmed email address is the one the order was placed under.

Your purchase itself does not expire, and the distinction is the whole of this clause. The 24 hours is a limit on what an unattended link in an inbox can do — a receipt can be forwarded, and we cannot un-forward it. It is not a limit on what you bought. The licence and the files remain yours, and signing in re-opens them at any point in the future. You should still keep your own copy somewhere safe rather than treating us as your archive.

There is a cap on how many times each item can be downloaded — 25 unless the listing says otherwise. It is a fraud brake, not a limit on what you bought: it exists so a leaked link cannot serve a thousand strangers. If you reach it honestly, email us with your order number and we will re-issue.

We log each download against your order: which file, when, and the IP address and browser it was served to. That is how we answer “did it definitely arrive?” and how we spot one link being used from forty places at once. If a link is being shared, we may suspend it and contact you before doing anything else.

A link that asks you to sign in has not broken: that is the 24 hours above doing its job, and signing in is the answer. A link that genuinely stops working — an email provider mangled it, a file moved, your address changed, or you cannot get into the account it belongs to — is our problem to fix, not yours to live with, and we can re-open an emailed link without you paying again. Contact order help with your order number and we will send a fresh one.

Digital content has to be of satisfactory quality, fit for purpose, and as described — that is the law, not a promise we invented, and it cannot be signed away. If a file will not open, is corrupt, is a lower resolution than stated, or is not the artwork or ratio the listing showed, tell us and we will supply a working file or refund you. Which one is your call in practice.

What is not a fault is a print that came out darker, warmer or differently cropped than the picture on your screen. Screens are lit from behind and paper is not, printers and papers vary enormously, and no file can control any of that. Delivery & files explains how to get the best out of a print, and we are happy to help if something looks wrong.

An account is optional — guest checkout gets you the same files and the same licence. What it changes is reach, not entitlement: it is what keeps your download links working once the 24 hoursabove has passed. A guest order attaches itself to an account created under the same email address, once that address has been confirmed — we ask for the confirmation because anyone can type an address they do not own, and we are not prepared to hand somebody else's purchases to an unproven claim on their inbox.

If you create an account you are responsible for keeping your login details secure and for what happens under it. Tell us straight away if you think someone else has used it, since an account holds your download links. If you would rather not have one, contact order help and we will re-issue links to the address that placed the order.

If you leave a review or send us a photo of a print on your wall, you keep it, and you give us permission to show it on the site and in our own marketing. Only post what is yours to post, and keep it civil and lawful. We may remove anything that is neither, and we do not publish reviews we cannot tie to a real order.

Don't try to get at files you have not bought, scrape the catalogue, break the download limits, or interfere with the site or anyone else's use of it. The artwork, photography, layout and words on this site belong to wallnine or our licensors; browsing is not a licence to reuse them.

We aim to keep the shop available but cannot promise it will never be down. Maintenance, an outage at a supplier, or something we did not see coming can interrupt it. If an outage stops you reaching files you have paid for, tell us and we will get them to you another way.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer. Otherwise, our liability in connection with an order is limited to what you paid for that order, and we are not liable for losses that were not reasonably foreseeable — a printing bill, a missed deadline, or a commercial loss arising from how you chose to use a file.

We currently sell digital downloads only. If we start selling printed and posted products, those orders will carry their own delivery, cancellation and returns terms — different in substance, because a parcel can be sent back and a download can't — and this page will say so before anything physical can be bought.

We may update these terms. The version that applies to your purchase is the one in force when you place it, and we revise the date at the top of this page when we change anything. Changes are never applied backwards to a licence you already hold.

Questions about these terms? Email hello@wallnine.co. These terms are governed by the laws of England and Wales, and disputes are subject to the courts of England and Wales. If you are a consumer resident elsewhere, this does not take away the protection of the mandatory consumer law of the country you live in, or your right to bring a claim there.